Policies
How do I show up to my appointment?
To ensure the best results and an accurate assessment of your natural curl pattern, please arrive prepared according to the following guidelines:
Hair must be down and free-flowing upon arrival. This allows for a proper evaluation of your natural texture and curl pattern. You may arrive in a bonnet or hair wrap.
Your hair should be no more than 2 days past your last wash day.
Please come with little to no product in your hair (you may use a little bit of a light cream or light gel).
Avoid all tight or stretched styles, including (but not limited to) tight buns, ponytails, braids, twists, or slicked-back looks. These styles can alter your natural pattern and affect the outcome of your service.
If you arrive with your hair pulled tightly or in a stretched style, I may need to cut your hair after styling in addition to before. Please note that this can impact the overall definition of your curls.
If a restyle at the end of the service is required due to improper preparation, a $75 add-on fee will be applied for an additional wash and styling service. Please keep in mind, due to limited timing, there may not be time to restyle your curls.
Thank you for your understanding and cooperation. These guidelines help ensure you receive the highest quality results.
Deposit, Rescheduling, Cancellation & No-show policies:
To ensure the best experience for all clients, we have implemented the following cancellation and rescheduling policy:
Deposit Requirement: A deposit of 20% is required at the time of booking to secure your appointment. This deposit is non-refundable and will be applied to the total of your service after completion.*
Free Cancellation & Rescheduling: Enjoy free cancellation and rescheduling anytime until 48 hours before your appointment.*
Reschedule 48 Hours in Advance: If you reschedule your appointment within 48 hours of your scheduled appointment time, you will be charged a 25% rescheduling fee based on the total service.
Cancel Within 48 Hours of Appointment: Cancellations made 48 hours or less before your appointment time will be subject to a 50% charge of the total service. A new deposit will be required for any future services
Same-Day No-Show: If you do not show up for your scheduled appointment without any prior notice, you will be charged 100% of the service. This will be processed through the booking system 15 minutesafter your appointment time and is non-refundable.
New clients: If you no-show your 1st appointment, you will be charged the no-show fee AND you will NOT be able to book with me again.
1st appointment as a returning guest: If you no-show your appointment, you will be charged the no-show fee AND you will have to prepay 100% of your next service in order to book again.
6. Late Arrival: Please arrive to your appointments on time. Arriving anytime after 15 minutes from the start of your appointment time may result in the appointment being shortened, rescheduled, or canceled, and the full service may not be able to be completed. This applies even if you are the last appointment of the day. If the appointment needs to be rescheduled or cancelled due to late arrival, it will be subject to the standard rescheduling and cancellation policies listed above.
We understand that situations arise and we are happy to work with you within these guidelines. Please contact us as soon as possible to make any changes to your appointment.
*If rescheduling within the 48 hour time frame, you may only reuse your deposit once.